Tony's Uncle Andrew and Aunty Denise owned the Dainty Dairy and that is where the Night-n-Day story began. There was a BP petrol station across the road and they were going to open 24 hours a day which was the catalist for them to do the same.
They opened a NnD in Riccarton Rd and Sumner and then one in Timaru in 1987 followed by Mornington in 1989. Invercargill to Christchurch was covered and it was soon after the idea was franchised in1990 because of staffing issues.The franchise agreement is extremely important and the relationship with the franchisees is paramount and covers;
Procurement,Administration,Marketing, Accounting, Business Development, Operations, Information technology and Business mentoring.
NnD provide the national and local marketing. The tax returns are done by the frachisees.
The business has 57 stores and 21 full time staff in Head Office
The most important thing they do in HO is Business Mentoring in which Andrew and Denise provide support.
One of their sotes are robbed very two weeks.
Tony or his staff are on site every month and provide frachisees with where they need to pick up their game. HO conduct 3 audits per year.
They are always looking for ways to do something different to lift returns and provide stimuation to each individual store.
Franchising works by;
Collaberation
Test and share
Support and mentoring, Brand, Play to strengths, Share risks, Buying power, Administration support and Work/life ballance.
Where to for NnD? Growth, Focus on convenience, Always unique, being a Hub, look to tobacco going by 2025, Innovation and broaden horizons.Dunedin is the place to be it has the talent and lifestyle. Also having stores from Auckland to Dunedin it makes ense to be based here as one can fly one way and drive home and cover all stores..
.
.jpg)
.png){kind=small}
.jpg)